Canon is one of the world’s most popular choices when it comes to printers and similar productivity electronics intended to be used in busy office environments as well as in homes. As such, Canon’s reputation for errors pop-up too often is hindered by the fact that their devices are so common nowadays. Logic dictates that, with a larger quantity of their devices working hard on a daily basis out there, errors on Canon printers might appear to be more frequent. Fortunately, Canon’s error naming schematic is quite clear and easy to understand so the first step in actually resolving the issue you are having is to recognize what is causing the problem in the first place.
Below you will find a comprehensive list of common errors that plague Canon printers as well as causes and solutions for the same. We have a team of dedicated specialists that cover every individual brand of printer, for example, Carolina just recently covered Konica Minolta Error Codes in full detail. If you would like to see error code solutions to a different printer brand, please visit our Printer Error Codes section.
Since there is no specific order in which I will be covering these errors, other than them being alphabetically sorted, it is best to use the Ctrl+F key combination to pinpoint the exact error code you are looking for.
Canon Printer Error Code 5B00 Solution
The reason behind the 5B00 error is either an improper ink cartridge being used or an issue with the waste ink counter. Interestingly enough, the issue only appears if you try to print, the printer will boot up normally as if nothing was wrong.
To resolve the issue there are a couple of things you can do on your own. In general, the 5B00 error does not represent a major problem for your Canon G2000 printer or any other model, and will not cost a fortune to fix. Before anything else, it is recommended to reset the waste ink counter, which is a simple procedure to do. You need to unplug the power cable and all data cables from the printer, unlatch the cartridge cover and push the Power button. While holding the power button, plug the power cord back into the wall socket and wait until the printer initiates a reset procedure. You will know when this occurs as the printer will light up all of the signal lights. Turn the printer off and on again and try another print job to see if this resolved your case of Canon error 5B00.
If the issue is not resolved, chances are you can solve it by cleaning the waste ink pad, as this can get stained rather easily. To clean the waste ink pad, you need to open the ink cartridge cover and wait for the cartridges to reach their service position. Once they do, pull the power cable to fix them in place. Behind your ink cartridges, there is a set of rollers in clear white as well as a foam pad on either end. This is the ink absorber that needs to be removed and cleaned, best to use some paper towels. Once done, place the pads back into their place and plug the power back in, so that the cartridges can return back to their working position.
Canon Printer Error Code 5B02 Solution
The reason behind the 5B02 error can be one of the following:
- Using third party and low-quality ink cartridges,
- Internal driver software glitch,
- The waste ink container is completely absorbed.
To resolve the issue the first order of business would be to reset the printer properly. As is the case with almost all Canon printers, this is done by unplugging all of the wired connections into the printer, including the data ones. Then, hold the power button on the printer while plugging the power cord back into your device. Once the printer boots up, while still holding the power button, press the Resume button twice. Repeat the process once more for good measure and try sending another print job to the printer to see if the issue is resolved.
If the issue is not resolved, performing a driver reinstallation would be the next step. Use the service tool from Canon to remove the existing driver and install the latest one. In case this is not the solution to your problem, clear the ink counter in the Clear Ink Counter dropdown menu, then select Main Black and Set afterward. Finally, we always recommend using genuine ink cartridges, so make sure to select genuine ones, or at least try purchasing a reputable third-party brand.
Canon Printer Error Code 6A00 Solution
The reason behind the 6A00 error is an obstruction on the cartridge guide, usually caused by a build-up of dust, ink, or paper, causing the cartridge carriage to be unable to return to its home position.
To resolve the issue you will need to turn off the printer and pull the power cable out of its wall socket. Then, open the cartridge container and gently move the cartridge carriage to its middle position to inspect the far right part of the guide rail. Make sure to have some microfiber cloth or paper towels with rubbing alcohol, as this is all you need to get the railing squeaky clean. Make sure to get everything out, including the difficult-to-reach bottom parts as the railing needs to be spotless across the entire circumference. Once done, it is not necessary to return the cartridge carriage back to its home position; once you plug the power back into the printer and turn it back on, it will recalibrate itself.
If the issue is not resolved, let it rest for at least half an hour before plugging the power cord back in. This will ensure that all software errors are removed from the mainboard and if the rail was cleaned properly, everything should work as intended.
Canon Printer Error Code 6A80 Solution
The reason behind the 6A80 error is most likely a one-time driver software bug or a paper jam around one of the rollers or another moving part of the machine.
To resolve the issue it is recommended that you reset the printer as specified by the manufacturer. Turn the printer off and disconnect all cables, including data cables. The power cord needs to be unplugged for at least 10 minutes in order for the reset to occur automatically. Once you plug the power back in, connect the data cable as well and try executing a printing job to see if this cleared the error.
If the issue is not resolved with the basic reset, chances are there is a paper jam inside the printer. In order to fully understand which panels need to be opened in order to access all of the possible locations of paper jams, it is best to consult the original Canon Printer User Manual as there are quite a few variations among the different models. In any case, once you carefully remove all of the paper that got stuck between the moving parts of the printer, you should be good to go.
Canon Printer Error Code 6A81 Solution
The reason behind the 6A81 printer error is paper that got stuck somewhere close to the transport unit.
To resolve the issue it is necessary to remove any panels obstructing access to the feeder and transport unit, such as the cassette. In most Canon printers the cassette is very easy to take out, but if you are having difficulties with this operation, please consult with the original Canon Printer User Manual as this is where you will find a detailed explanation of the process. Once you get the cassette out of its seating, you will most likely notice a bit of paper sticking out. Slowly and gently try to pull it with two fingers, being careful not to rip it.
If the issue is not resolved the paper might be stuck in another position as well, such as the right-hand side. Some Canon printers have dedicated panels for servicing here, making it easy to quickly take a peek at any stuck paper or other obstructions that might be causing the 6A81 error.
Canon Printer Error Code 6C10 Solution
Also known as 6C10 Cam Valve Sensor Error
The reason behind the 6C10 printer error is the cam valve sensor becoming stuck in either open or closed position, preventing the printer to execute printing jobs.
To resolve the issue on your own, you should have general technical knowledge and steady hands, as it is quite a picky job to do. You will need to disassemble your Canon printer down to the cam valve sensor position and possibly remove the control unit to gain access to the bottom part of the sensor. Once you reach it, it is really all about cleaning the sensor and all of its moving components, without causing any damage to the surrounding components.
If the issue is not resolved consider contacting a licensed Canon service technician. There is only one reason for the error code 6C10 to occur, and if the steps mentioned above did not resolve it, your printer will need thorough servicing.
Canon Printer Error Code B200 Solution
The reason behind the Canon B200 error code is a faulty or dirty printhead.
To resolve the issue execute the printer’s ability to clean the printhead, this is usually found in the maintenance section of the settings menu. Once the procedure is done, take the printhead out of the printer and use rubbing alcohol with cotton swabs to clean every connector and contact point on the printhead. Let the printer sit without power for at least half an hour to remove any software issues as well as error caching. Place the printhead back in its place and execute a printing job as a test to see if the error is still there.
If the issue is not resolved after a thorough cleaning, consider replacing all of the ink cartridges and installing the new driver software for your printer. If this does not work, then your printhead is most likely faulty and you will need to replace it or purchase a new printer.
Canon Printer Error Code B203 Solution
The reason behind the Canon B203 error is quite generic and difficult to pinpoint. Usually, it is related to the printhead having lost communication with the control board and might indicate an expensive repair or replacement of the components.
To resolve the issue a bit of good timing is required. This particular solution will work for the basic cases of B203 errors though. Turn your printer off and pull the power plug to let it reset itself, not plugging it back in for at least 15 minutes. Then, turn your printer on and while it is initializing open and close the lid at random times. There is a set of red lights on the cartridge carriage and when the B203 error occurs, at least one of these will light up red. By opening and closing the lid it is possible to resolve this solution, at least temporarily.
If the issue is not resolved try using a genuine set of ink cartridges. Otherwise, you will need to contact a qualified service specialist for Canon printers.
Canon Printer Error Code B504 Solution
The reason behind the B504 error is the printer’s protective mechanism that prevents sensitive components such as the resistors inside the printhead from overheating and causing expensive repairs. This is one of those rare instances where the issue is actually related to the printer itself, rather than the printhead or ink cartridges. The printhead will not distribute ink through the nozzles, which can cause clogging and inability to perform print jobs.
To resolve the issue you will need to turn the printer off and pull the power cord. Open the front cover to reveal the printhead carriage and gently move it by hand to its service position. It is more than likely that your ink cartridges are shot, so it is best to replace these at this point. Use rubbing alcohol to clean the nozzles and the printhead’s connector, cleaning every bit of ink you encounter along the way. Place new ink cartridges in the printhead and reassemble everything back together.
If the issue is not resolved you will most likely need professional assistance as it is probably the printhead that is causing the issue. Printhead servicing is complex and can cause additional expenses if not done correctly, so it is best to consult a qualified Canon service technician.
Canon Printer Error Code C000 Solution
The reason behind the C000 support code can be one of the following:
- The orange tape used to pack everything together from the factory has not been removed completely or at all,
- One of the ink tanks has not been installed correctly,
- The paper feed path is not free.
To resolve the issue you will simply need to cover all of your bases as indicated in the paragraph above. First, make sure that you have removed all of the packing material from the insides of the printer as well. There is a specific piece of orange tape that holds ink inside the ink tank from spilling during shipping, which is the most common cause for this error to occur. Next, reseat all of the ink tanks that came with the printer by removing them, cleaning the connection points, and setting them back into their place without using excessive force. Finally, open up all of the available covers on the front, side and back and observe for any paper that might have gotten stuck in one of the rollers or other moving parts of the printer.
If the issue is not resolved after performing all of the above steps, perform a hard reset by turning the printer off and plugging the power cord out. Then, while pressing on the power button, plug the power back in and wait for the printer to initialize itself.
Canon Printer Error Code E02 Solution
The reason behind the E02 error is either lack of paper available for printing or a message that indicates one of the sides for duplex printing is complete. In that case, obviously, we are not looking at an error code, rather a notification letting you know you should orientate the paper to finish the duplex print job.
To resolve the issue you will need to load paper in the rear or front tray, depending on the type of your printer. Make sure you load it up properly and select the appropriate paper size for the print job you are trying to do.
If the issue is not resolved remove all paper material from the tray and look inside to check for any remnants of paper inside the rollers. If there is nothing there, perform a hard reset of the printer by plugging the power off and letting it sit like that for at least 15 minutes. Put the paper back into the tray and try printing once again to see if the error has been cleared.
Canon Printer Error Code E03 Solution
The reason behind the E03 code is a paper jam.
To resolve the issue it is necessary to turn the printer off and pull the power cord. There are several locations at which the printer might get stuck, so it is recommended to check the Canon Printer User Manual that correlates to your printer model specifically. Simply open up all of the covers that protect the rollers and provide service access, pull the paper gently out of these locations, and turn the printer back on.
If the issue is not resolved after you have made sure that you checked all of the possible locations where the paper might get stuck, you might need to get in touch with a certified Canon service technician.
Canon Printer Error Code E04 Solution
The reason behind the E04 error is incorrect ink cartridge installation.
To resolve the issue turn the printer off and unplug it from its power source. It is recommended to unplug the data cables as well. Remove all of the paper from the paper tray, open up the ink cartridge cover and remove the cartridges one by one. If you recently replaced the ink cartridges, chances are these are of low quality or simply incompatible with your printer model, so this is something worth double-checking. If the cartridges are genuine and compatible with your printer, reinstall them as suggested by the manufacturer, clicking them in place without using excessive force.
If the issue is not resolved by reinstalling existing cartridges, return them as they are most likely faulty. You will need a new set of cartridges to resolve this problem.
Canon Printer Error Code E05 Solution
The reason behind the E05 error is the printer’s inability to recognize one of, or all, ink cartridges.
To resolve the issue the first order of business is to make sure that your current ink cartridges are properly installed into the cartridge carriage. Remove them all and reinstall them gently, one by one. There should be an audible click to confirm the proper seating of every individual cartridge. If this does not resolve your issue, and you just recently purchased the new cartridges, chances are that these are of low quality or incompatible with your printer model.
If the issue is not resolved you will need to purchase new ink cartridges. We always recommend purchasing genuine ink cartridges as these ensure the proper compatibility and functionality of your printer.
Canon Printer Error Code E08 Solution
The reason behind the E08 error is a filled-up ink absorber reservoir. It is not a show-stopping error as you can continue to print, but it is an error worth resolving to prevent further damage to your printer.
To resolve the issue it is necessary to reset the ink absorber counter and change the absorbing sponges found inside the printer. Temporarily you can postpone the service by resetting the printer on your own, but eventually, the sponges will become overly saturated and it is expected for the ink to seep outside of the printer’s enclosure.
If the issue is not resolved contact an official Canon service representative as this is a fairly affordable repair to do, and when done in time, additional damage and expenses can be prevented.
Canon Printer Error Code E13 Solution
The reason behind the E13 error lies behind the fact that the printer thinks your cartridges ran out of ink. In Canon’s case, this is a gross overestimation and you will most definitely have plenty of ink to go even after receiving this error message.
To resolve the issue you can, obviously, replace the cartridges with new ones. Refilling the existing ones will not resolve the issue as there is no way for the printer to know that you actually refilled them. Your Canon printer calculates this based on the number of pages printed, not on the ink level itself. To resolve this issue temporarily, locate the triangular button on your printer, indicating the resume or stop functions. Hold this button for at least ten seconds, which gives the printer your confirmation that you are aware that the ink level is low. Keep in mind that you should eventually replace the cartridges with new ones, as it is not healthy for the printhead to run on low ink levels.
If the issue is not resolved purchase a set of new, genuine, ink cartridges.
Canon Printer Error Code E15 Solution
The reason behind the E15 error is the printer’s inability to recognize an installed ink cartridge.
To resolve the issue it is advised to replace the recently replaced cartridge or the entire set. This can easily be done by opening the printer cover while the printer is turned on. The ink cartridge carriage will present itself into its service position. Gently remove the cartridges from their seatings and install new ones in appropriate spots. An audible click should confirm that the cartridge has actually been set incorrectly. Once done, close the cartridge cover and send a test print job to the printer to confirm the elimination of the E15 error code.
If the issue is not resolved then contact points might be dirty with ink. Repeat the process above, only this time spend a couple of minutes cleaning the contact points with cotton swabs and some rubbing alcohol. Make sure to let everything air dry for a bit before installing the cartridges back together.
Canon Printer Error Code E16 Solution
The reason behind the E16 support code is the low ink level in one or all of the ink cartridges.
To resolve the issue it is only a matter of replacing the ink cartridges with new ones. While your printer is turned on, open up the front cover and the carriage will present the ink cartridges to their service position. Remove cartridges that ran out of ink and replace them with new ones.
If the issue is not resolved some cleaning might be required. Grab some rubbing alcohol and cotton swabs and clean all of the contact points in between the ink cartridge and the printhead.
Canon Printer Error Code P02 Solution
The reason behind the P02 error is a general printer issue, most commonly related to ink cartridge connector problems.
To resolve the issue cancel all printing jobs and turn the printer off. It is recommended to also pull the power plug and data cables. Now, open the printer cover and check if there are any obstructions or noticeable traces of ink on the cartridge carriageway. If it all looks good and clean, remove the ink cartridges, clean the contact points with some cotton swabs and rubbing alcohol and install them back in their place. An audible click should notify you of proper cartridge installation. Close the printer cover, plug the power and data cables back into the printer and try a test print to see if the issue is resolved.
If the issue is not resolved your printer will require service, as it is more likely to be a mechanical component fault that requires special tools and knowledge to fix.
Canon Printer Error Code P03 Solution
Also known as Support Code 6000, 6500, 6900
The reason behind the P03 error is a general printer issue, most commonly related to the line feed. The error also flashes three times before turning the printer on or off.
To resolve the issue you need to check if the paper tray is correctly positioned. In some cases, when switching between paper formats, the tray tends to get stuck in between two selections and this can cause this error to pop up.
If the issue is not resolved, check for any paper debris inside the printer. This might also be caused by hardened ink on one of the paper guides so make sure to clean any traces of this if encountered.
Canon Printer Error Code P07 Solution
The reason behind the P07 error is the maximum level of waste ink in the reservoir.
To resolve the issue you will need to enter your printer’s service mode. In order to do this, press and hold the Stop/Reset button on the printer and then press and hold the Power button. Release the Stop/Reset button and then press it five times. By doing this you will enter the printer’s service mode. Then, use Canon’s service tool to execute the printer’s reset function. There is a section within the software marked as Clear Ink Counter and under it, you will find the Absorber option. Press down on the menu to select All and press the Set button to the right. Once done, take the printer out of the Service mode by turning it off and on again. Print a test page to see if the error is cleared.
If the issue is not resolved with the above process, you will most likely need to contact a qualified Canon service technician as there might be some mechanical faults inside the printer, so advanced diagnosis is necessary.
Canon Printer Error Code P08 Solution
Also known as Support Code 5205, 5206
The reason behind the P08 error is quite generic, usually related to low ink level.
To resolve the issue first try to turn off the printer and unplug it from the electrical outlet. Wait for at least 10 minutes for the memory clearing to take place and then plug it back in and turn it on. Check if the error has been cleared by sending a print job to the printer.
If the issue is not resolved check the remaining ink levels and replace cartridges if necessary. We recommend replacing the cartridges instead of refilling them as this can prevent other errors from popping up. Once the cartridges are replaced, turn the printer off and unplug it as described in the paragraph above. When you turn it on again, perform cleaning of the printhead within the Maintenance options of the printer.
Canon Printer Error Code P10 Solution
Comes With Support Codes B202, B203, B204, B205
The reason behind the Canon MP287 error P10 is not strictly specified, but most commonly relates to a generic printer error or a paper jam.
To resolve the issue start by opening up the front cover and checking for paper jams as well as any other foreign objects stuck inside. All printers also have paper position sensors that can be checked along the paper path. One might have moved out of position or it may be defective. These can resemble flags or switches.
If the issue is not resolved, turn the printer off and unplug it from its power source. Wait for at least 10 minutes for the memory to clear errors. Plug the power back in and power the printer on. Re-install the ink cartridges or install new ones to make sure these are correctly installed. Print a test page to see if the problem is fixed.
Canon Printer Error Code P22 Solution
The reason behind the P22 error is temporary scanner malfunction.
To resolve the issue turn the printer off and unplug it from its power source. Wait for at least 10 minutes for the errors to clear and then plug it back in and turn it on. Try scanning a document to see if the error has been resolved.
If the issue is not resolved your printer’s mainboard is most likely defective. In that case, the most feasible repair would be to purchase a new printer if it is out of warranty as mainboard repairs are rarely cost-effective for the average consumer.
Canon Printer Error Code U052 Solution
Similar to U051 printer error
The reason behind the Canon printer error U052 is a communication problem between the printer’s mainboard and the printhead. If the printhead was recently replaced it was not installed properly or it has a hardware fault.
To resolve the issue it is necessary to make sure that the printhead is installed correctly. Open the printer cover, remove the ink cartridges and remove the printhead. Clean all of the ports and connections by using cotton swabs and rubbing alcohol and place it back in. Place the cartridges back into the printhead and print a test page to see if the error is resolved.
If the issue is not resolved your printhead most likely has a major hardware fault and it will require either professional servicing or replacement.
Canon Printer Error Code 751 Solution
The reason behind error 751 is the server’s inability to connect to the network or it lost connection.
To resolve the issue first make sure that the printing server is actually turned on and in an operational state. The network status should also be checked for generic data packet loss errors.
If the issue is not resolved, WebDAV sending along with chunked encoding option should be enabled on the server-side. In terms of authentication method to be used for the WebDAV server, use Digest Access Authentication for all intents and purposes.
Canon Printer Error Code 752 Solution
The reason behind error 752 is a poor internet connection which causes issues with SMTP settings. This causes the scan to e-mail function to work intermittently or not at all.
To resolve the issue it is required to first check the network connection for packet losses or excess ping values. In the case of wireless connection, this can be caused by an overload of the network, in a sense that too many devices are connected at once, drawing high amounts of traffic. In the case of a wired connection, it is more than likely a case of a bad Ethernet cable or a poor connection on either end of the cable.
If the issue is not resolved it will be necessary to go a bit in-depth regarding SMTP server settings. To do this, open the printer’s browser setup page, accessing the network settings afterward. Here you will find SMTP and POP server settings that contain port numbers, authentication choices, and similar. Make sure that these are all correct, according to your network’s policy.
Canon Printer Error Code 801 Solution
The reason behind code 801 can include some of the following:
- SMTP timeout error
- The destination to which you are sending the file requires heightened permissions
- The file you are trying to send already exists on the server (same filename)
- Server password or folder path is incorrect
To resolve the issue there is plenty of things to cover as it can indicate any of the above-specified problems. First, it is best to check network status in terms of packet loss or excessive values in terms of network traffic parameters. If any exist, check all of the cables in case of wired connections or try to reduce the number of connected devices in case of wireless connections. Then, SMTP settings should follow network rules so these need to be checked on-site.
If the issue is not resolved change the file server’s settings to allow for file overwriting, which is something usually done by the network administrator. If this setting is already in place, check the folder path and if you have the proper access permissions to write into said folder.
Canon Printer Error Code 806 Solution
The reason behind error 806 is either an incorrect user name and password for the file transfer operation, or the folder path has certain permission requirements not fulfilled by the user.
To resolve the issue you just need to change the login credentials for the file transfer or check the e-mail address once again.
Canon Printer Error Code 1007 Solution
The reason behind support code 1007 relates to paper either not loaded correctly, the paper source is not specified properly or there is simply no paper in the upper tray.
To resolve the issue you simply need to load paper in the upper tray or load paper that is of correct format as specified in the print job. Make sure to properly align the paper by the side guide rails on both edges. Once everything is done, press the OK button to remove the error message and try printing a test page.
Canon Printer Error Code 1250 Solution
The reason behind support code 1250 is a closed paper output tray which prevents the printer to work.
To resolve the issue simply open the output tray extension as well as the support. Now you can open the paper output tray and extend its support as required.
If the issue is not resolved with the above simple solution, chances are your printer requires professional service.
Canon Printer Error Code 1259 Solution
The support code 1259 occurs when the paper output tray is not completely out.
To resolve the issue you need to check if the paper output tray has free movement along its path. Check for any objects or obstructions that might impede this motion. Then, pull the tray out completely and remove any paper or objects found within. Once everything is as clean as possible, load the tray back into its tray and put some paper inside, aligning it properly along the rails. Perform a test print to check if the issue is resolved and press OK on your printer to clear the error message.
If the issue is not resolved with the above solution, it is more than likely that your printer requires service.
Canon Printer Error Code 1401 Solution
The reason behind error 1401 is the printer’s inability to recognize one of or all ink cartridges installed in the printer. Even though the error usually indicates both of the ink cartridges to be unrecognizable, the issue generally applies to a single ink cartridge.
To resolve the issue open the cartridge cover while your printer is turned on. This will allow the printer to present the ink cartridges into their service position. Take one of the cartridges out and inspect the golden contact points on the front. Clean these off any ink spillage or any objects using a cotton cloth and a bit of rubbing alcohol. Install the cartridge back into its spot on the printhead and check if the error still occurs.
If the issue is not resolved, repeat the same steps as above for the second cartridge and check if the error has been dismissed.
Canon Printer Error Code 1403 Solution
The reason behind Canon support code 1403 is an incorrect type of printhead installed in the printer.
To resolve the issue it is recommended to first try and manually reseat the printhead. This can be done by unplugging the printer and then opening the front cover to access the printhead. Move the printhead manually to the middle of its railing and remove all of the ink cartridges. Remove the printhead out, usually by pinching the two plastic clips. Clean the golden contacts with some cotton swabs and rubbing alcohol and reinstall the printhead back into its designated spot. Place the ink cartridges back, close the ink cartridge cover, plug the power back in and send a test job to the printer to see if the error has been dismissed.
If the issue is not resolved with the above steps, you can try cleaning the printhead with warm distilled water, pouring it through. This can be quite messy since there will be ink leftovers in the printhead so make sure to use some paper towels to soak it all up. Once the printhead stops leaking ink, shake it off gently and use rubbing alcohol and paper towels to make sure all of the water has evaporated. Place everything back and check if the error message has been cleared. If it is still present, you will most likely need to purchase a new printer, since printhead servicing and/or replacement parts can be quite expensive.
Canon Printer Error Code 1660 Solution
The reason behind support code 1660 relates to ink cartridges, mostly when these have not been installed correctly after replacing the old ones.
To resolve the issue open the ink cartridge cover while the printer is turned on, as this will make the ink cartridge carriageway move into the service position. Observe the ink cartridges and make sure all of them are installed and locked into place properly. All of the ink cartridges need to make an audible click, indicating they are properly installed.
If the issue is not resolved one of your ink cartridges might be faulty, so if you recently changed one of the ink cartridges for a new one, that might be the culprit here. Purchase a new replacement for it.
Canon Printer Error Code 1688 Solution
Also known as error 1686
The reason behind support code 1688 is the low ink warning that commonly occurs when using refilled cartridges, as the printer has no way to know that there is actually ink in the cartridge. The printer is essentially asking you for permission to continue printing.
To resolve the issue you simply need to hold the Stop button for at least 5 seconds. This will provide the printer with your permission to use the ink cartridge until the ink is physically run out.
Canon Printer Error Code 4102 Solution
The reason behind support code 4102 is the wrong type of paper loaded for the subject print job. An orange light will flash to indicate an issue with the active task.
To resolve the issue press the Stop button to cancel the current print job. Then, access the printer settings to adjust the paper format to match the print job’s requirements. Also, make sure that all of the paper sizes are correctly specified as these might have been manually changed to incorrect values. Turn the printer off and turn it back on after a couple of minutes to see if the error has been dismissed.
If the issue is not resolved, your printer’s internal hardware components might be faulty. Consider contacting your local printer service.
Canon Printer Error Code 5010 Solution
The reason behind the 5010 error message is an issue with the ink purge unit inside the printer.
To resolve the issue and you are still in the warranty period, it is best to send the unit back for repairs. If it is not in warranty, the following steps can be taken in order to remedy the issue. Open the cartridge cover while the printer is turned on so that the ink cartridge carriage moves over into the service position. Now, unplug the power source of the printer. On the far right, you should be able to access the purge unit itself, containing a wiper as well as two sponge pads. Put some rubber gloves on your hands and inspect both the wipers and the sponge pads for saturation and hardness. If the sponges are saturated, use a wet cloth to soak up the excess ink, being very gentle in the process. Clean the wiper blade as well for good measure. Plug the power back into the printer and try printing a test task to see if the error has been dismissed.
If the issue is not resolved your printer will require service as these parts can be difficult to source and install without special tools and knowledge.
Canon Printer Error Code 5011 Solution
Also known as P2
The reason behind the 5011 error can be a defective data cable, a problem with scanner gears, or a problem with the motherboard itself. Generally speaking, this is most likely a severe error that is usually resolved by professional service or printer replacement. However, there are a couple of things you can do in order to try and fix the error temporarily at least.
To try and resolve the issue on your own, unplug the power source from the printer. Wait for at least ten minutes and plug the power back in. Turn the printer back on to see if the error has been cleared.
If the issue is not resolved, turn the printer off and wait for at least ten minutes. Press the Stop and Power button at the same time and hold until the green indicator appears. Then, release the Stop button while still holding the Power button. While holding the Power button, tap the Stop button four times. Release the Power button and see if the issue is resolved.
Canon Printer Error Code 5100 Solution
The reason behind the 5100 code is a generic error, usually caused by an obstruction inside the printer.
To resolve the issue first cancel the current print job by pressing the Stop button on the printer itself. Open the cartridge cover and observe all corners for debris such as pieces of paper or dust build-up and remove it. Turn the printer off and then on again and send a test print task to the printer to see if the error is dismissed.
If the issue is not resolved, locate the timing strip for your printer model, it should be located just behind the timing belt. It is a transparent plastic strip that sometimes accumulates ink drops that prevent it from doing its job properly, posting the 5100 error. Clean it with a piece of paper towel and reset the printer to check if it is now working properly.
Canon Printer Error Code 5200 Solution
The reason behind Canon error 5200 is the printer’s inability to recognize that the ink cartridge has been refilled with ink, thus preventing it from working.
To resolve the issue make sure that you refill all cartridges, and not just a single one when the time comes. At this point, it is also recommended to have the printhead cleaned, as means of basic maintenance. To do this, unplug the power source from the printer, take out all of the ink cartridges and clean the printer head with warm distilled water by pouring it through the head. Place it over a towel so that all of the ink that flows out of the printhead is neatly absorbed. Once this is done, dry the printer head by gently shaking it and using paper towels and rubbing alcohol. Place the printhead back into the printer as well as the refilled ink cartridges. Close the ink cartridge cover and plug the power back in to see if the 5200 error has been resolved.
If the issue is not resolved try hard resetting the printer. This is done by pressing and holding the Stop button for at least 3 seconds. Then, press the Power button and hold it while releasing the Stop button. While holding the Power button, tap the Stop button 5 times and then release all buttons.
Canon Printer Error Code 5600 Solution
Error 5600 on Canon printers indicates an issue with ink absorber levels reaching the threshold.
To resolve the issue you will need to replace the ink absorbers or at least soak the ink out with a piece of damp cotton cloth as a temporary solution. The ink absorbers are located behind the rails on which the printhead travels. Once done, unplug the machine’s power cable and wait for at least 10 minutes. Then, hold the Power button while plugging the power back into the machine. Then, while still holding the Power button, press the paper feed button twice. Once the light changes to green, release all buttons and try to print again.
If the issue is not resolved your printer most likely requires professional service as there might be some issues with the hardware components inside.
Canon Printer Error Code 5800 Solution
Often mistaken with 5B00 – this is a different type of an error.
The reason behind error 5800 is an oversaturated ink absorber or a false indication of the same problem.
To resolve the issue it is necessary to reset the waste ink counter. This can be done by entering the service mode of your Canon printer. Turn off the printer and unplug the power cable from the machine, letting it sit like that for at least 10 minutes. Then, plug the power cable back into the printer. Hold the Stop button and then press and hold the Power button. When the printer turns on while holding the Power button still, press the Stop button twice. To reset the waste ink counter, press the Stop button 4 times and turn off the printer. Turn it back on again and check to see if the error has been cleared by printing a test page.
If the issue is not resolved your printer will most likely require professional service.
Canon Printer Error Code 6000 Solution
The reason behind printer error 6000 is most likely related to an obstruction that prevents the ink cartridge carriage from moving freely.
To resolve the issue open the scanner unit if it exists on your printer model as well as the front cover to gain access to the carriage. The printhead should move freely towards both sides of the printer, so make sure it does that with ease by pulling it and pushing across the rail. If there is any degree of friction or blocking you found the issue. Depending on what causes the problem, solutions can vary. In most cases, it is a matter of removing a ripped piece of paper that got stuck at the end of the carriage so make sure to inspect this area properly with direct lighting to make sure the area is clear of any debris.
If the issue is not resolved the issue can be a stuck mechanism within the printer or a piece of paper that is stuck on the other side of the printer. Most Canon printers have a geared mechanism on the right side which sets the far endpoint of the end carriage and sometimes this mechanism can stay in the up position as it was stuck. By popping off more of the printer’s panels on both sides you will gain access to these areas and try to manually release the stuck mechanism by spinning the gears by hand. Once the mechanism is unstuck, feel free to lubricate it with a little bit of silicone spray.
Canon Printer Error Code 6800 Solution
Also appears as 9 blinks of orange warning lights.
The reason behind printer error 6800 is a possibly critical failure on the printer’s logic board.
To try and resolve the issue you can turn off the printer, unplug the power cable and wait for at least 10 minutes. Plug the power back into the printer and turn it on to see if the error has been cleared.
If the issue is not resolved it is possible that the connections on the logic board have gotten loose. If your printer is out of warranty, you can open the back panel of the printer which is usually where the logic board sits, and unplug and plug back in all of the connectors you see, including the flex cables. If this does not work for you, your printer will most likely need to be replaced.
Canon Printer Error Code 006 Solution
The reason behind error 006 is most likely an issue with one or all of the installed ink cartridges.
To resolve the issue the first order of business would be to check the cartridges, as a single empty cartridge might lead to this exact error. This also includes replacement cartridges, as using non-genuine ones may cause this error to occur as well, so it is best to use genuine ones.
If the issue is not resolved try turning the printer off, unplugging both the power cable and the data cable, letting it sit like that for at least 10 minutes. Once this time passes, plug all the cables back into the printer and try printing again.
Canon Printer Error Code 11 244 0 Solution
Can also be defined as 11, 244, 0 utility code
The reason behind the 11 244 0 code is folder access error, in the sense that the printer does not have the proper authority to scan to a specific folder on the network or your local computer.
To resolve the issue you will need to turn off Windows Defender’s controlled folder access feature. Locate the Windows Defender software on your Windows installation, open up its settings where you will find Update and Security. Next, click on the Virus & Threat protection in the next window, where you will see the Controlled Folder Access option, which needs to be turned off. Confirm this change, exit the Windows Defender settings, and restart your printer to see if this resolved the 11 244 0 code.
If the issue is not resolved you can allow Canon’s scanning utility access through the firewall. This can be done in the Controlled Folder Access section as well, but this time press on the Plus symbol to give access to Canon’s scanner. Most Canon printers, when installed on a computer, come with scanutility.exe file, which is the one you need to find in the dropdown menu and give access through the firewall.
Canon Printer Error Code 2 140 21 Solution
The reason behind the 2 140 21 code is a software issue while trying to scan with a Canon printer.
To resolve the issue the first thing you need to check is that there aren’t any printing jobs in the process, as this can overload the data transfer within the printer. To do this, go to Control Panel and Devices and Printers, double-clicking on the printer. This will show the queue of active and pending printing jobs. For the cause of resolving the Canon code 2 140 21, it is necessary for this queue to be entirely clear. Turn the printer off and on again and try scanning once again to see if the issue has been resolved.
If the issue is not resolved, perform a hard reset of the printer by pressing and holding the Stop button for at least 3 seconds, then press and hold the Power button while still holding the Stop button. Then, release the Stop button, and while still holding the Power button, tap the Stop button five times. This might cause an Add New Hardware window to pop up in your Windows but just ignore that message.
Canon Printer Error Code 5 157 69 Solution
The reason behind the 5 157 69 code is most likely a firewall blocking the outgoing data transfer when trying to scan with your Canon printer to a computer on the network.
To resolve the issue try to temporarily disable your VPN and/or firewall to see if the issue is resolved. In case it is, you will need to reconfigure the firewall for your particular situation, which is best to be done by the network administrator. If you are working on your own personal PC, open up your firewall software and locate the scanning utility from Canon. It will need to be granted access in order for the network scanning feature to work properly.
If the issue is not resolved reset your network router as well as your printer so that the newly applied firewall preferences become active.